TY  - JOUR
AB  - Describes how John Lewis developed a strategy for service quality by ensuring that all staff feel valued, are well treated, well trained and given a sense of responsibility ‐ treat the staff right and they, in turn, will treat the customers right. Also points out that John Lewis places great emphasis on customer confidence and on complete honesty in all its trading operations and communications with the public.
VL  - 6
IS  - 5
SN  - 0960-4529
DO  - 10.1108/09604529610127053
UR  - https://doi.org/10.1108/09604529610127053
AU  - Dandy Jonathan
PY  - 1996
Y1  - 1996/01/01
TI  - The ethical route to service quality at John Lewis Partnership
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 17
EP  - 19
Y2  - 2024/04/25
ER  -