TY  - JOUR
AB  - States that many companies have been disappointed with the results of their drive for quality improvement. Outlines ten principal reasons for disappointment, all of which can be circumvented. Submits that the key to lasting success is in the effectiveness of the original assessment and the comprehensiveness of the plan to manage the change.
VL  - 6
IS  - 5
SN  - 0960-4529
DO  - 10.1108/09604529610127044
UR  - https://doi.org/10.1108/09604529610127044
AU  - Macdonald John
PY  - 1996
Y1  - 1996/01/01
TI  - TQM ‐ does it always work? Some reasons for disappointment
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 5
EP  - 9
Y2  - 2024/04/24
ER  -