Indicates the importance of strong and stable work relationships, and how to establish and maintain these by means of three “representational systems”: auditory, visual, and kinesthetic. Concludes that strong working relationships often lead to a more productive work environment.
Ellerman, J. and Kleiner, B. (1996), "How to establish rapport with others", Managing Service Quality: An International Journal, Vol. 6 No. 3, pp. 39-42. https://doi.org/10.1108/09604529610115876Download as .RIS
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