TY - JOUR AB - Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth. VL - 6 IS - 3 SN - 0960-4529 DO - 10.1108/09604529610115849 UR - https://doi.org/10.1108/09604529610115849 AU - Baumgartner Peter AU - Kalmbach Ralf AU - Mahnel Matthias AU - Lütjens Hans‐Jörg PY - 1996 Y1 - 1996/01/01 TI - Service as strategy at KHS Maschinen‐und Anlagenbau T2 - Managing Service Quality: An International Journal PB - MCB UP Ltd SP - 27 EP - 30 Y2 - 2024/09/19 ER -