TY  - JOUR
AB  - Describes how KHS Maschinen‐und Anlagenbau is transforming its service operation to strengthen customer relationships and accelerate growth.
VL  - 6
IS  - 3
SN  - 0960-4529
DO  - 10.1108/09604529610115849
UR  - https://doi.org/10.1108/09604529610115849
AU  - Baumgartner Peter
AU  - Kalmbach Ralf
AU  - Mahnel Matthias
AU  - Lütjens Hans‐Jörg
PY  - 1996
Y1  - 1996/01/01
TI  - Service as strategy at KHS Maschinen‐und Anlagenbau
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 27
EP  - 30
Y2  - 2024/09/19
ER  -