TY  - JOUR
AB  - Recent history has broken down traditional working relationships, robbing individuals of the ownership of their work. Charts how total quality management is reinstating this sense of ownership, linking the concepts of teamwork, empowerment and subsidiarity, and providing a secure future for all concerned.
VL  - 6
IS  - 3
SN  - 0960-4529
DO  - 10.1108/09604529610115803
UR  - https://doi.org/10.1108/09604529610115803
AU  - Choppin Jon
PY  - 1996
Y1  - 1996/01/01
TI  - Quality is bringing back a key service element ‐ ownership
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 10
EP  - 12
Y2  - 2024/05/11
ER  -