Several authors have investigated and proposed implementations for the theory of constraints (TOC) philosophy in manufacturing organizations. However, no study has addressed the application of TOC in service organizations. The second of two articles, illustrates how TOC can be applied to service and not‐for‐profit organizations. The first part explained the basic principles of TOC: in this issue those principles are applied in a health‐care environment.
Motwani, J., Klein, D. and Harowitz, R. (1996), "The theory of constraints in services: part 2 ‐ examples from health care", Managing Service Quality: An International Journal, Vol. 6 No. 2, pp. 30-34. https://doi.org/10.1108/09604529610109738Download as .RIS
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