TY - JOUR AB - Discusses the insights offered by Stephen R. Covey in his book Seven Habits of Highly Effective People. Outlines the Seven Habits programme and concludes that it provides a set of tools to start the reader on the journey towards the principle‐centred leadership paradigm. VL - 6 IS - 1 SN - 0960-4529 DO - 10.1108/09604529610108045 UR - https://doi.org/10.1108/09604529610108045 AU - Simcox Julian PY - 1996 Y1 - 1996/01/01 TI - How ‐ and why ‐ TQM is fundamentally flawed T2 - Managing Service Quality: An International Journal PB - MCB UP Ltd SP - 6 EP - 9 Y2 - 2024/04/25 ER -