TNT – providing customers with solutions to their problems
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1995
Abstract
Examines TNT, the first winner of the UK Quality Award in 1994, and provides details of its operations. Examines the three main challenges which the company faces (innovation, quality and marketing) and discusses how the company has overcome them. Concludes by providing results and details of TNT’s success.
Keywords
Citation
Jones, A. (1995), "TNT – providing customers with solutions to their problems", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 13-17. https://doi.org/10.1108/09604529510796557
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited