Design to distribution – aiming to be the best of the best

Abstract

Examines D2D (Design to Distribution Ltd), which won the 1994 European Quality Award. Discusses its methods for competition and company missions, before listing its customers. Briefly describes among other things such factors as leadership, policy and strategy, resource management, self‐assessment, customer satisfaction and impact on society. Concludes by reviewing business results.

Citation

Rafferty, P. (1995), "Design to distribution – aiming to be the best of the best", Managing Service Quality: An International Journal, Vol. 5 No. 6, pp. 9-12. https://doi.org/10.1108/09604529510796548