Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09513559510077797. When citing the article, please cite: K.K. Navaratnam, Bill Harris, (1995), “Quality process analysis: a technique for management in the public sector”, International Journal of Public Sector Management, Vol. 8 Iss: 1, pp. 11 - 19.

Citation

(1995), "Erratum", Managing Service Quality: An International Journal, Vol. 5 No. 3, pp. 23-28. https://doi.org/10.1108/09604529510796395