The transition to customer service: the IT department challenge
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1995
Abstract
Elucidates the various factors in the process through which an IT department transforms its orientation into one of business service. Identifies the six transitional stages that the department will go through, together with seven independent factors critical to the transition to service excellence.
Keywords
Citation
Melville, G. (1995), "The transition to customer service: the IT department challenge", Managing Service Quality: An International Journal, Vol. 5 No. 3, pp. 5-9. https://doi.org/10.1108/09604529510796377
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited