Applying quality management in manufacturing at BASF

Abstract

Outlines the quality management process employed by BASF in manufacturing its 8,000 products (from chemical feedstocks to clothing). The process involves integrating the efforts of employees to meeting the demands of the market as effectively and efficiently as possible.

Citation

Müller, A. (1995), "Applying quality management in manufacturing at BASF", Managing Service Quality: An International Journal, Vol. 5 No. 2, pp. 33-37. https://doi.org/10.1108/09604529510796359