Avon Training and Enterprise Council’s total quality journey

Abstract

Explains the aims of Avon Training and Enterprise Council (TEC) in terms both of partnerships with those who employ skills and of training those who provide skills. Outlines how these aims are achieved, starting with an overview of the TEC’s TQM journey. Moves on to customer issues and strategy development. Compares the experiences of service customer in the public and private sectors.

Citation

Comley, J. (1995), "Avon Training and Enterprise Council’s total quality journey", Managing Service Quality: An International Journal, Vol. 5 No. 1, pp. 35-37. https://doi.org/10.1108/09604529510796322