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Total quality management – what isn’t it?

Jon Choppin (Independent Total Quality Consultant, who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek, and many other workbooks and articles. He chaired the British Quality Foundation’s working party on the “principles of TQM” and is also a member of the IEE Professional Group advising the Institute on TQM. He can be contacted on 01787 461227, or Freepost, Sible Hedingham, Essex, CO9 3BR.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 February 1995

4500

Abstract

The author chaired a working party of the British Quality Foundation to develop the principles of total quality management. He shares this experience and studies the common features of non‐TQM organizations. Ends with a method of cascading knowledge and experience throughout the organization.

Keywords

Citation

Choppin, J. (1995), "Total quality management – what isn’t it?", Managing Service Quality: An International Journal, Vol. 5 No. 1, pp. 47-49. https://doi.org/10.1108/09604529510081802

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited

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