Changing Token Joint Working into Successful Service Partnership
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1994
Abstract
Examines in detail multi‐agency provision (MAP), which is now common in public services. The public service sector is being turned upside down and it is important to have a properly‐designed approach from beginning to end. Shows that MAP can be developed within a TQM framework provided that all the necessary prerequisites are applied.
Keywords
Citation
Rounthwaite, T. (1994), "Changing Token Joint Working into Successful Service Partnership", Managing Service Quality: An International Journal, Vol. 4 No. 2, pp. 51-54. https://doi.org/10.1108/09604529410796233
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited