How Successful Companies Improve through Internal Benchmarking

Abstract

Discusses internal benchmarking – what it means and what it can do for companies in the way of improving the quality of their product. Shows that benchmarking needs to be regularly repeated to maintain and progress company quality. Concludes that, though internal benchmarking is thought of as inferior to external benchmarking, its benefits can be substantial in obtaining continuous improvement.

Citation

Tutcher, G. (1994), "How Successful Companies Improve through Internal Benchmarking", Managing Service Quality: An International Journal, Vol. 4 No. 2, pp. 44-46. https://doi.org/10.1108/09604529410796215