Baldrige Winners Committed to Service Quality
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 April 1994
Abstract
The Malcolm Baldrige National Quality Award is given annually in the USA to companies which meet excellent standards of quality. One of the “Core Values and Concepts” of the Baldrige format is customer‐driven quality. This is an important concept in service quality and, thus, goes on to describe the quality programmes of the two current winners of the award – Ames Rubber Corporation and Lastman Chemical Company – both of which are customer focused.
Keywords
Citation
Taylor, C. (1994), "Baldrige Winners Committed to Service Quality", Managing Service Quality: An International Journal, Vol. 4 No. 2, pp. 26-30. https://doi.org/10.1108/09604529410796170
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited