Measuring Performance in a First Class Hotel
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 February 1994
Abstract
Outlines a study undertaken in order to measure customer satisfaction at a Scandinavian hotel. Looks at the diverse perspectives of managers from different departments of the hotel and records their views on the present system for measuring performance and how they think it should be changed, if at all.
Keywords
Citation
Mattsson, J. (1994), "Measuring Performance in a First Class Hotel", Managing Service Quality: An International Journal, Vol. 4 No. 1, pp. 39-42. https://doi.org/10.1108/09604529410796053
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited