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TQM – Let’s Get Excited!

Jon Choppin (Independent Total Quality Consultant who has worked with a wide variety of organizations in all sectors of industry and the public service. He is author of Quality through People, Total Quality – The Great Trek and many other workbooks and articles. He chaired the British Quality Foundation’s working party on the Principles of TQM, and is also a member of the IEE Professional Group advising the Institute on TQM. He can be contacted on 0787 461227, or Freepost, Sible Hedingham, Essex CO9 3BR, UK.)

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 December 1994

1158

Abstract

Sees TQM as embodying a dream of complete success. Gives 16 principles which together describe TQM and adds the excitement of those who appreciate these principles as the most important ingredient.

Keywords

Citation

Choppin, J. (1994), "TQM – Let’s Get Excited!", Managing Service Quality: An International Journal, Vol. 4 No. 6, pp. 44-47. https://doi.org/10.1108/09604529410074144

Publisher

:

MCB UP Ltd

Copyright © 1994, MCB UP Limited

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