The “Safe Way” to Quality Management
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 December 1994
Abstract
Describes how in Australia Safeway introduced TQM into one of its loss‐making country stores with such good results that TQM has now been adopted throughout the corporation.
Keywords
Citation
Sohal, A. (1994), "The “Safe Way” to Quality Management", Managing Service Quality: An International Journal, Vol. 4 No. 6, pp. 17-19. https://doi.org/10.1108/09604529410074108
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited