How to Avoid Being Bullied by Unreasonable Customers
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 October 1994
Abstract
Examines methods of protecting organization from being bullied by customers who take customer service too far, the main aim being to minimize any damage and unpleasantness. Several steps are defined – defining what is possible and can be expected, recognizing types of customer, and training staff and managers. Concludes that most importantly, staff must be supported when following company policy.
Keywords
Citation
Bailey, D. (1994), "How to Avoid Being Bullied by Unreasonable Customers", Managing Service Quality: An International Journal, Vol. 4 No. 5, pp. 36-38. https://doi.org/10.1108/09604529410068466
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited