Total Quality at Thomas Cork SML

Abstract

Charts Thomas Cork SM Ltd’s path to total quality. Summarizes the company’s main activities, before describing the events that led to an interest in total quality management. Details the early experiences and enthusiasm, and also the subsequent failure of TQM. Concludes with the re‐incorporation of TQM in the company and a word of warning about high expectations.

Citation

Seel, I.C. (1994), "Total Quality at Thomas Cork SML", Managing Service Quality: An International Journal, Vol. 4 No. 5, pp. 21-25. https://doi.org/10.1108/09604529410068457