TY  - JOUR
AB  - The University of Pennsylvania is committed to total quality management.
Describes the genesis of the TQM effort in the administrations of the
University and in the Wharton School’s MBA curriculum which has been
developed using TQM principles. Describes these early activities,
together with their growing impact on the deployment of TQM to other
schools and areas in the University.
VL  - 4
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529410065225
UR  - https://doi.org/10.1108/09604529410065225
AU  - Kleindorfer Paul R.
PY  - 1994
Y1  - 1994/01/01
TI  - TQM at the University of Pennsylvania
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 20
EP  - 23
Y2  - 2024/09/20
ER  -