The University of Pennsylvania is committed to total quality management. Describes the genesis of the TQM effort in the administrations of the University and in the Wharton School’s MBA curriculum which has been developed using TQM principles. Describes these early activities, together with their growing impact on the deployment of TQM to other schools and areas in the University.
Kleindorfer, P. (1994), "TQM at the University of Pennsylvania", Managing Service Quality: An International Journal, Vol. 4 No. 4, pp. 20-23. https://doi.org/10.1108/09604529410065225Download as .RIS
MCB UP Ltd
Copyright © 1994, MCB UP Limited