TY  - JOUR
AB  - Describes the results of research into companies registered to BS 5750
(ISO 9000). The research pointed to problems with both the Standard and
its implementation. Looks into the history of the Standard in an attempt
to account for the problems being experienced today. Argues that what
was relevant and important at the time of the Standard’s genesis has
changed as markets and organizations have evolved, and thus it has
little relevance to today’s organizations.
VL  - 4
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529410065199
UR  - https://doi.org/10.1108/09604529410065199
AU  - Seddon John
PY  - 1994
Y1  - 1994/01/01
TI  - BS 5750 – History Shooting Quality in the Foot
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 9
EP  - 12
Y2  - 2024/04/23
ER  -