TY  - JOUR
AB  - Examines, in the form of a second amusing discussion, ways in which
total quality can be implemented in a company. Looks at the role of
managers and how their roles would be affected by the introduction of
total quality. Concludes that education could be the key to helping
managers to change.
VL  - 4
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529410065180
UR  - https://doi.org/10.1108/09604529410065180
AU  - Choppin Jon
PY  - 1994
Y1  - 1994/01/01
TI  - Total Quality and Management: A Second Conversation
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 6
EP  - 8
Y2  - 2024/04/19
ER  -