TQM Is Common Sense: A Conversation
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1994
Abstract
Examines, in the form of an amusing discussion, the pros and cons of implementing quality management within a company. Provides definitions of quality and also the customer. Suggests how quality can be improved within a company. Concludes that quality ought to be managed through processes and employees.
Keywords
Citation
Choppin, J. (1994), "TQM Is Common Sense: A Conversation", Managing Service Quality: An International Journal, Vol. 4 No. 3, pp. 6-9. https://doi.org/10.1108/09604529410057701
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited