Spirals of change

Abstract

Considers the requirements for making organisational change. Contends that those companies that have made the transition have done so by changing the way in which management thinks. Goes on to detail one of the most prevalent assumptions in manufacturing management, the service factory, and ways in which thinking around this concept can be changed for the benefit of manufacturing strategy.

Citation

Foster, M. and Whittle, S. (1993), "Spirals of change", Managing Service Quality: An International Journal, Vol. 3 No. 1, pp. 407-409. https://doi.org/10.1108/09604529310029730