New working practices

Abstract

Discusses the challenges faced by the implementors of total quality management systems in having to adapt to meet the needs of new working systems, focusing on such practices as employing teleworkers rather than personnel based in a central office and the use of computers. Outlines the way in which computer systems should embrace new ways of working instead of being used to implement the old way of working. Provides a case study of “workflow automation” the name adopted by the companies developing the software to describe its functionality.

Citation

Collins, P. (1992), "New working practices", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 359-362. https://doi.org/10.1108/09604529210029650