The quality brief
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1992
Abstract
Explores the UK legal profession and outlines why total quality management is essential to a legal practice′s future. Describes a TQM programme for solicitors and provides case studies of various firms which have already implemented their own systems.
Keywords
Citation
Head, M. (1992), "The quality brief", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 353-357. https://doi.org/10.1108/09604529210029641
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited