Discusses the correct implementation of recognition systems in the light of the delivery of outstanding quality and customer service. Outlines the systems implemented by Hibritech Inc., Moore Business Forms and Chevron UK.
Robinson, A. (1992), "Recognizing a fair day′s work", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 335-338. https://doi.org/10.1108/09604529210029614
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