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From engineer to grocer′s daughter

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 June 1992

Abstract

Discusses performance‐related pay schemes, highlighting their importance in stimulating individuals to higher levels of achievement. Explores how the engineer, the academic, the politician and the grocer′s daughter have all contributed to the present attitude towards reward and motivation. Outlines what exactly is rewarded and how, company‐wide profit share schemes are designed to promote greater acceptance of the profit motive and a climate of co‐operating and working together. Reviews six principles of reward and concludes with the views of the critics.

Keywords

Citation

Lunn, T. (1992), "From engineer to grocer′s daughter", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 321-323. https://doi.org/10.1108/09604529210029588

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited