Viewpoint It′s simple but not easy
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 June 1992
Abstract
Discusses the importance of recognising people′s contribution as an integral part of TQM, suggesting that it is recognition, and perhaps reward, for individual and team contributions, that helps to maintain both enthusiasm for and momentum of TQM.
Keywords
Citation
Hillman, P. (1992), "Viewpoint It′s simple but not easy", Managing Service Quality: An International Journal, Vol. 2 No. 6, pp. 313-315. https://doi.org/10.1108/09604529210029560
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited