TY  - JOUR
AB  - Suggests that the basic faith‐driven religion of TQM is not enough, but what is necessary is the back‐up of understanding gained from the TQM equivalent of the theory of evolution. Discusses the shortcomings of three commonly used approaches to setting up and distributing internal services and posits solutions to the problems.
VL  - 2
IS  - 5
SN  - 0960-4529
DO  - 10.1108/09604529210029524
UR  - https://doi.org/10.1108/09604529210029524
AU  - Finlow‐Bates Terry
PY  - 1992
Y1  - 1992/01/01
TI  - Hidden services
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 283
EP  - 287
Y2  - 2024/04/19
ER  -