Hidden services
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1992
Abstract
Suggests that the basic faith‐driven religion of TQM is not enough, but what is necessary is the back‐up of understanding gained from the TQM equivalent of the theory of evolution. Discusses the shortcomings of three commonly used approaches to setting up and distributing internal services and posits solutions to the problems.
Keywords
Citation
Finlow‐Bates, T. (1992), "Hidden services", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 283-287. https://doi.org/10.1108/09604529210029524
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited