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Hidden services

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1992

Abstract

Suggests that the basic faith‐driven religion of TQM is not enough, but what is necessary is the back‐up of understanding gained from the TQM equivalent of the theory of evolution. Discusses the shortcomings of three commonly used approaches to setting up and distributing internal services and posits solutions to the problems.

Keywords

Citation

Finlow‐Bates, T. (1992), "Hidden services", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 283-287. https://doi.org/10.1108/09604529210029524

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited