Training team leaders
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 May 1992
Abstract
Outlines the policies of the AA in its training for customer care skills, team leadership abilities and team‐building initiatives. Provides a guide to the implementation of the programme and gives examples of the views of team leaders as to how well the programme was working.
Keywords
Citation
Myers, K. (1992), "Training team leaders", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 255-258. https://doi.org/10.1108/09604529210029461
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited