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Training team leaders

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1992

Abstract

Outlines the policies of the AA in its training for customer care skills, team leadership abilities and team‐building initiatives. Provides a guide to the implementation of the programme and gives examples of the views of team leaders as to how well the programme was working.

Keywords

Citation

Myers, K. (1992), "Training team leaders", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 255-258. https://doi.org/10.1108/09604529210029461

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited