Outlines the policies of the AA in its training for customer care skills, team leadership abilities and team‐building initiatives. Provides a guide to the implementation of the programme and gives examples of the views of team leaders as to how well the programme was working.
Myers, K. (1992), "Training team leaders", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 255-258. https://doi.org/10.1108/09604529210029461
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