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Getting the right focus

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 May 1992

Abstract

Discusses teamwork as an effective force for TQM, highlighting the need to be correctly focused to enable it to become a way of life in the organization. Explores the concept of teams in respect of improving processes, and looks at the “work” team, the “system” team and the “process managers” in specific detail. Suggests that the three types of team outlined in the article represent a complete alternative to hierarchical thinking about structure.

Keywords

Citation

Davis, R. (1992), "Getting the right focus", Managing Service Quality: An International Journal, Vol. 2 No. 5, pp. 247-250. https://doi.org/10.1108/09604529210029443

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited