TY  - JOUR
AB  - Provides case studies which illustrate constructive and imaginative uses of the “pain” of change, as felt through the implementation of continuous improvement through TQM. Outlines specific cases within an electronics corporation, a components supplier, at corporate management level, and on an assembly plant in an oriental low‐cost assembly country.
VL  - 2
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529210029416
UR  - https://doi.org/10.1108/09604529210029416
AU  - Duffin Murray
PY  - 1992
Y1  - 1992/01/01
TI  - Pain and change
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 227
EP  - 229
Y2  - 2024/04/24
ER  -