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Pain and change

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Provides case studies which illustrate constructive and imaginative uses of the “pain” of change, as felt through the implementation of continuous improvement through TQM. Outlines specific cases within an electronics corporation, a components supplier, at corporate management level, and on an assembly plant in an oriental low‐cost assembly country.

Keywords

Citation

Duffin, M. (1992), "Pain and change", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 227-229. https://doi.org/10.1108/09604529210029416

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited