Outlines the two year TQM programme implemented by Barnsley District General Hospital′s Catering Services department, which resulted in its being accredited to BS5750 Part 2 in October 1991.
Steedman, G. and Babbage, K. (1992), "Just what the doctor ordered!", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 225-226. https://doi.org/10.1108/09604529210029407Download as .RIS
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