TY  - JOUR
AB  - Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector.
VL  - 2
IS  - 4
SN  - 0960-4529
DO  - 10.1108/09604529210029399
UR  - https://doi.org/10.1108/09604529210029399
AU  - Creelman James
PY  - 1992
Y1  - 1992/01/01
TI  - Power to the people
T2  - Managing Service Quality: An International Journal
PB  - MCB UP Ltd
SP  - 221
EP  - 223
Y2  - 2024/04/25
ER  -