Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector.
Creelman, J. (1992), "Power to the people", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 221-223. https://doi.org/10.1108/09604529210029399Download as .RIS
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