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Power to the people

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Explores the methods used by the Central Division of the National Grid Company to educate their employees on the benefits of TQM, thus smoothing the transfer from the public to the private sector.

Keywords

Citation

Creelman, J. (1992), "Power to the people", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 221-223. https://doi.org/10.1108/09604529210029399

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited