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Putting customer quality first

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Outlines the process by which Wessex Water intends to become the benchmark other service organizations will look to as an example of quality and service, highlighting attitudes towards employees and customers. Discusses the way in which the company monitors performance, concentrating on the use of customer surveys in collecting useful feedback.

Keywords

Citation

Barrett, C. (1992), "Putting customer quality first", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 215-219. https://doi.org/10.1108/09604529210029380

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited