To read the full version of this content please select one of the options below:

Seeing the light

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Discusses the methods by which to tackle behaviour and performance attitudes in a systematic manner, concentrating on changing management behaviour to make systems work. Examines two basic requirements of training ‐ how to establish the link between behaviour and performance; and how to establish strategy for creating conditions in the organization which will support a new way of doing things.

Keywords

Citation

Davis, R. and Seddon, J. (1992), "Seeing the light", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 211-213. https://doi.org/10.1108/09604529210029371

Publisher

:

MCB UP Ltd

Copyright © 1992, MCB UP Limited