TY - JOUR AB - Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources. VL - 2 IS - 4 SN - 0960-4529 DO - 10.1108/09604529210029362 UR - https://doi.org/10.1108/09604529210029362 AU - Butterworth Debra PY - 1992 Y1 - 1992/01/01 TI - The show must go on T2 - Managing Service Quality: An International Journal PB - MCB UP Ltd SP - 207 EP - 209 Y2 - 2024/04/24 ER -