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The show must go on

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources.

Keywords

Citation

Butterworth, D. (1992), "The show must go on", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 207-209. https://doi.org/10.1108/09604529210029362

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited