Discusses the training and development programme run by Granada Studios Tour, a UK urban theme park, which had contributed largely to achieving business objectives and gaining a competitive edge. Outlines three specific action points given to the management committee for completion after the introductory seminar. Declares the importance of investment in human resources.
Butterworth, D. (1992), "The show must go on", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 207-209. https://doi.org/10.1108/09604529210029362
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