Describes how Motorola has achieved further success through a comprehensive quality programme aimed at re‐educating the total workforce. Explains how the company has learnt that the change in attitudes are a forerunner to Six Sigma quality and success in the global market.
Delsanter, J. (1992), "Six sigma", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 203-206. https://doi.org/10.1108/09604529210029353
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