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Viewpoint Have British managers ignored the quality message again?

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 April 1992

Abstract

Explores the findings of a recent survey which suggests that British managers have the wrong priorities when setting targets for quality management. Compares British business with Japanese in respect of customer service.

Keywords

Citation

Lawson, D. (1992), "Viewpoint Have British managers ignored the quality message again?", Managing Service Quality: An International Journal, Vol. 2 No. 4, pp. 189-190. https://doi.org/10.1108/09604529210029317

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited