Discusses cultural change within a leading division of a finance house, which had managed change through turbulent times by emphasizing teamwork. Outlines procedures for managerial change, with particular reference to managing difficult people and poor performers. Explores techniques of setting performance standards.
Atkinson, P. (1992), "Managing performance", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 167-169. https://doi.org/10.1108/09604529210029272
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