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Managing performance

Managing Service Quality: An International Journal

ISSN: 0960-4529

Publication date: 1 March 1992

Abstract

Discusses cultural change within a leading division of a finance house, which had managed change through turbulent times by emphasizing teamwork. Outlines procedures for managerial change, with particular reference to managing difficult people and poor performers. Explores techniques of setting performance standards.

Keywords

Citation

Atkinson, P. (1992), "Managing performance", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 167-169. https://doi.org/10.1108/09604529210029272

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited