Managing performance
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 March 1992
Abstract
Discusses cultural change within a leading division of a finance house, which had managed change through turbulent times by emphasizing teamwork. Outlines procedures for managerial change, with particular reference to managing difficult people and poor performers. Explores techniques of setting performance standards.
Keywords
Citation
Atkinson, P. (1992), "Managing performance", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 167-169. https://doi.org/10.1108/09604529210029272
Publisher
:MCB UP Ltd
Copyright © 1992, MCB UP Limited