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Quality commitment

Managing Service Quality: An International Journal

ISSN: 0960-4529

Article publication date: 1 March 1992

Abstract

Reviews the issues of commitment when in the throes of a quality improvement process, concentrating on the way in which the management team can spread enthusiasm to everyone else. Outlines the main “commitment” problems as distractions, impatience and the non‐commitment of others. Suggests that gaining and sustaining commitment involves more than just emotions and attitudes, it must also be understood and planned.

Keywords

Citation

Davies, P. (1992), "Quality commitment", Managing Service Quality: An International Journal, Vol. 2 No. 3, pp. 147-148. https://doi.org/10.1108/09604529210029236

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited